General Questions
1. What services does Conzex Global offer?
Conzex Global offers a range of services including cloud infrastructure management, cybersecurity solutions, data center services, disaster recovery, automation tools, and IT compliance services.
2. How can I get started with Conzex Global?
To get started, simply create an account on our website, and you will have access to our dashboard where you can manage your virtual machines, cloud resources, and more. For more details, visit our Getting Started Guide.
3. What is the difference between a Virtual Machine (VM) and a Container?
A VM is a software-based simulation of a physical computer, while containers allow applications to run in isolated environments. Containers are lighter, faster, and more efficient than VMs but are less flexible in terms of OS compatibility.
Account & Billing
4. How do I update my account information?
You can update your account information by logging into your dashboard and navigating to the “Account Settings” section.
5. What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, and bank transfers. You can update your payment method via your account settings.
6. How do I view my invoice?
You can view your invoice by navigating to the “Billing” section of your dashboard. All invoices are available for download.
VM Management & Performance
7. How do I resize a virtual machine (VM)?
To resize your VM, go to the VM management section of your dashboard, select the VM you want to resize, and choose the new size. The system will automatically adjust the resources.
8. Can I access my VM remotely?
Yes, you can access your VM securely via the Console Access feature available in your dashboard.
9. How do I set up a load balancer for my application?
To set up a load balancer, navigate to the “Load Balancer” section in your dashboard and follow the instructions for configuring it to evenly distribute network traffic.
Cloud Infrastructure & Networking
10. What is private networking?
Private networking allows your virtual machines and cloud resources to communicate within a secure, isolated environment, ensuring that sensitive data does not traverse the public internet.
11. How do I configure firewalls for security?
You can configure firewalls from the “Firewall” section in your dashboard, where you can set rules to control inbound and outbound traffic to your resources.
12. How do floating IPs work?
Floating IPs are portable IP addresses that you can move between virtual machines as needed, allowing for high availability and flexible network management.
Security & Backup
13. How do I backup my data?
Backups can be created from the “Backup & Snapshot” section of your dashboard. You can take an instant snapshot of your VM to ensure data protection.
14. What is XDR and how does it protect my data?
Extended Detection and Response (XDR) is a security solution that provides proactive threat detection and automated response to protect your network and data from external and internal threats.
15. How do I restore data from a snapshot?
You can restore data by selecting the snapshot you want to restore from the “Backups & Snapshots” section of your dashboard. Follow the steps provided to revert to the desired state.
Technical Support
16. How do I contact support?
If you need assistance, you can contact us via email at [email protected], or you can submit a support ticket through your account dashboard.
17. How do I report a technical issue?
If you’re experiencing a technical issue, please submit a support ticket from the “Support” section of your dashboard. Provide as much detail as possible to help us resolve your issue promptly.
18. How can I track the status of my support ticket?
You can track the status of your support ticket by logging into your dashboard and checking the “Support Tickets” section. You’ll be notified of updates via email as well.
Advanced Features & Upcoming Services
19. What is Kubernetes and how can I use it with Conzex Global?
Kubernetes is an open-source platform for managing containerized applications. We are integrating Kubernetes into our platform to help you scale and manage your containers more efficiently. Stay tuned for updates on this feature!
20. What are One-Click Apps and how do they work?
One-Click Apps allow you to deploy pre-configured applications with just a single click. This feature is coming soon and will significantly simplify application setup.
Still Have Questions?
If you can’t find what you’re looking for, feel free to contact us at [email protected] or visit our Support Center for more resources.